Hiring and managing employees are among the most challenging tasks for entrepreneurs. An employment relationship is very different from a social one. You will spend many hours a day together. You can develop a friendship or, depending on the day, be a helper, teacher, counselor and even an authority figure.
But employers should never forget that the relationship is about business. We need to separate our emotions when necessary.
But employers should never forget that the relationship is about business.
A common conflict is when an employee wants to leave. What should the owners do if they find that an employee is looking for another job? I have seen many forum posts where entrepreneurs react poorly. Some feel betrayed. But it's never a good idea. How an owner responds will be noticed by other employees and is likely to affect the business.
My reaction is always positive. I do everything to help someone leave.
Try to help
Think about it. Employees need to do what's best for them, not your business. So if they think it's time to move on, it's often a good idea to try to stop them. Helping them can bring you and your business significant benefits. An employee who wants to leave will often be distracted and have lower productivity. It can pull others down.
If an employee has planned an interview with another company, I would rather tell me about it and book leave instead of calling in sick. After the interview I try to ask how it went, who he saw and how he feels.
If I try to help, maybe it will serve the goodwill of the outgoing employee. The other employees will observe and (hopefully) believe that I am a good manager. The most important thing is that I know early on that I need a replacement.
I could potentially involve the employee who will soon retire in drafting a job description. I might even promote it from the inside. No one will know better what the job entails and what kind of person can best do it than the current employer and myself. I can use this to my advantage.
Knowing which company is considering my employee can also provide valuable business information, such as what the company plans or useful recruiting ideas.
As an entrepreneur, I expect commitment and loyalty from all my employees. But loyalty is a two-way street. To be loyal, I have to be loyal.
There will inevitably come a time when we, as employers, realize that it is in the best interest of employees to move on. Do you hold them back or help them grow?
Retail companies are dependent on employees. Employees interact directly with our customers via telephone, in person or online – or indirectly via the purchasing or warehouse departments. Good employees – who go the extra mile – can make or break a company. And a good one employer can attract and retain good employees.